Explore our blog for insightful articles, expert analysis, and the latest trends in IT services, all designed to help you navigate the ever-evolving world of technology.
Where we were We have always used a combination of Word and Excel to create pdf reports. What we really needed was a product that could do this automatically to provide a report that worked like a website, with a home page and a drill down facility for analysis. Then we discovered Power BI. This […]
Here’s how a major UK Financial Services company uses ITIL Service Management to deliver a quality service to its end users. See the monthly and daily reports designed for both Business managers and Technicians. This includes Service Level, Business Management, Capacity Management, Service Continuity and Availability Management. Are you struggling with Service Delivery reporting? If […]
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These days, it is common to use software or hardware load-balancing to distribute work evenly among multiple, similar servers. Our ultimate goal is to determine how busy our servers are, but it would be useful if we could consider a complete group of load-balanced servers as a single entity, rather than reporting upon each server individually. However, […]
